frequently asked questions

check most frequently asked questions here, if you still need help then please shoot us a quick note here.

we use a blend of 100% essential oils. each candle is paraben free, phthalate free and preservative free.

our candles are made with clean scents, all natural soy wax blend, a wooden crackling wick and reusable packaging. every candle is vegan, paraben free, phthalate free, cruelty free & non-toxic.

we design our candles so you can reuse the vessel for a future candle or whatever tickles your fancy. simply wash out the candle remains with soap and water and you are good to go. You can also ship them back to us if you want to be more sustainable and we will hook you up with a discount on your next order..

our candles have been burn tested for 30 to 40 hours. actual results will vary based on environment and care - check out our tips & care section. make sure to burn your candle on a stable, heat-safe surface away from drafts and flammable materials. when it's burning, keep your candle in sight, away from children and pets.

as the temperature changes from warm to cold and back again, you might start to notice spots on your candle glass. these are known as wet spots and are caused when the wax cools and separates from the glass. not to worry, this is totally normal and will go away when your candle is lit and the wax warms up.

We process orders within 1-3 business days. shipping times are between 1-5 business days in canada and 5-7 business days in the usa.

please check your "promotions" or "spam" folder in your email as it's possible for the email to end up in there! feel free to reach out to us on instagram @bykiele or email us if you haven't any inquiries about your order status.

yes, we offer wholesale and bulk discounts. for wholesale orders, please visit our wholesale page . minimum order quantities and annual purchase amounts are applicable in order to maintain active wholesale status.